We decided to test out the new ChatBots, and here is what we learned about the benefits and disadvantages they bring.
What Are Chatbots Like Bard and ChatGPT?
ChatGPT is a chatbot from OpenAI and Bard is the Google Chatbot. They utilize a deep learning neural network architecture that is popularly lumped under the field of “Artificial Intelligence”. Basically, you can have virtual conversations with one on almost anything, and they can seem quite intelligent. These ChatBots are trained on massive datasets of text, allowing them to understand and generate human-like responses to a wide range of questions and topics.
In practical terms, chatbots like ChatGPT and Bard and other conversational AI applications to enable almost natural interactions between humans and machines. Withย an ability to generate these natural responses, chatbots have the potential to change the way that people interact with technology, making it possible for users to have conversations with computers in ways that are almost like conversations with people.
Benefits of Chatbots Like ChatGPT and Bard
We asked a Chatbot to list some of the benefits of chatbots, and here’s some of what it had to say:
Increased Efficiency
One of the main benefits of chatbots like Bard and ChatGPT is that they can handle multiple user queries simultaneously, making them a powerful tool for improving efficiency. By automating customer service and support tasks, chatbots can free up human resources to focus on more complex issues and projects, allowing businesses to increase productivity without needing to hire additional staff.
Always Available
Chatbots are available around the clock, making them an ideal tool for customers who need help or information outside of normal business hours. By providing quick and reliable responses to user queries, chatbots like Bard and ChatGPT can improve the overall customer experience and satisfaction.
Improved Customer Experience
Chatbots can provide quick, personalized responses to user queries, which can help improve the overall customer experience. By providing customers with instant access to information and support, chatbots can help reduce frustration and build trust with the brand.
Conversational Tone
With the development of sophisticated language models like ChatGPT or Bard, chatbots can now converse with users in a more natural and human-like way, making the interaction feel more personal and engaging. This can help build trust and loyalty with customers, making them more likely to return to the brand in the future.
Education and Learning
Chatbots also have some potential applications in education and learning. They can be used to provide personalized and interactive learning experiences to students, helping to improve engagement and understanding. For example, they can be used to create interactive learning environments that simulate real-world experiences, allowing students to practice and apply their knowledge in a safe and controlled environment.
Chatbots also can provide coherent responses to student questions, whether relating to science, math, history or even to help with writing essays.
Healthcare Applications of Chatbots
Chatbots have some promising potential in healthcare. They can be used to provide patients with personalized health advice and support, as well as to help medical professionals make more informed decisions. For example, a Chatbot could be trained to understand medical terminology and provide accurate and relevant information to patients, reducing the need for them to visit their doctors in person for routine health advice. Additionally, the model can analyze vast amounts of medical data to help doctors make more informed decisions about patient care.
Disadvantages of Chatbots
While artificial intelligence Chatbots have many potential benefits, there are also several potential disadvantages and limitations to its use. Here are a few:
- Lack of accountability: Because chatbots are artificial intelligence language models, they may not yet have been programmed with moral or ethical compass to guide responses. This means that they can generate harmful or unethical responses, such as promoting hate speech or misinformation, and it is difficult to moderate those responses.
- Biases: All chatbot language models like ChatGPT are trained on a large dataset of human language publications, which means that it can pick up biases and stereotypes that are present in that data. If the training data is not diverse or representative, this can lead to the model replicating and reinforcing those biases.
- Inability to understand context: While chatbots can be coherent and convincing, they may not always understand the context of the conversation or the real-world situation that the conversation is taking place in. This can lead to responses that are inappropriate or inaccurate.
- Limited ability to reason: While chatbots can generate responses based on patterns and associations in their training data, they do not have the ability to reason in the same way that humans do. This means that it may struggle to understand complex or abstract concepts or to generate responses that require more than a basic understanding of the topic.
- Lacking real empathy: As artificial intelligence language models, chatbots don’t have emotions or the ability to empathize with humans in the way that other humans do. While they may be able to generate responses that appear empathetic, they really are not truly understanding human emotions and experiences, but rather just trying to mimic them and generate words sounding like them.
Overall, chatbots like Bard and ChatGPT have potential to revolutionize a wide range fields, from education to customer service and even healthcare. This ability to generate human-like responses to questions makes them new and valuable tools with many potential benefits to society. However, it also is important to be aware of potential limitations and to use this technology responsibly and ethically.